Analytics
The Analytics section provides insights into how users interact with your Twin. Monitor usage, review conversations, and understand engagement patterns.
Metrics Dashboard
Summary Cards
At-a-glance metrics with trend indicators:
- Total Conversations — Number of chat sessions
- Total Messages — Messages exchanged
- Total Users — Unique users
- Average Session Length — How long users engage
Trend arrows show changes compared to the previous period.
Usage Over Time
Line charts showing activity trends. Track how engagement changes daily, weekly, or monthly.
Peak Hours Heatmap
Visual display of when your Twin is most active. Useful for understanding user behavior patterns and planning content updates.
User Engagement
- Daily active users
- Session frequency
- Return user rates
Cohort Analysis
User retention breakdown showing how different groups engage over time.
Chats
Review complete conversation transcripts.
Available details:
- Full message history
- Conversation duration
- Message count
- User information (if authenticated)
Search and filter to find specific conversations by date, user, or content.
User Feedback
View feedback submitted by users during conversations.
Feedback Cards
Each card shows:
- Feedback type (positive/negative)
- User comments explaining the feedback
- Timestamp
- Associated conversation
Filtering
- By type — Positive vs. negative
- By date — Filter specific time periods
Use feedback to identify areas where your Twin needs improvement.
Time Controls
Presets
- Last 7 days
- Last 30 days
- Last month
Custom Range
Select specific start and end dates for detailed analysis.
Billing Period
Align analytics with your Stripe billing cycle to track usage against your plan.
Questions? Contact support@steno.ai.