Users
The Users section is where you manage who has access to your Twin. View users, control access, and configure platform syncing.
Requirements: Paid plan (Starter or above)
User Management
User Table
View all users with access to your Twin:
| Field | Description |
|---|---|
| User’s email address | |
| Name | Display name |
| Sign-up Source | How they gained access |
| Trial End Date | When free trial expires |
| Subscription Status | Active, expired, cancelled |
| Stripe Customer ID | Payment identifier |
Roles
- Admin — Full access to all dashboard features
- Member — Limited access based on permissions
Actions
- Remove — Revoke a user’s access
Manual User Management
Add or remove users directly from your dashboard.
CSV Upload
Upload a .csv file containing user details (name, email) to bulk manage access.
When you upload a new CSV:
- New users on the list are added automatically
- Users not on the new list are removed automatically
This gives you full manual control over access without needing platform integrations.
Platform Syncing
Automatically sync users from external platforms. When users subscribe or cancel on those platforms, their access updates automatically.
How It Works
- Configure the integration in Configuration
- Users are synced based on their subscription status
- Access is granted or revoked automatically
Sync Methods
Webhook: Real-time updates when subscription changes occur
Polling: Periodic checks at configured intervals
Supported Platforms
- Kajabi
- GoHighLevel
- Mighty Networks
- Circle
- Teachable
- Custom webhook
For setup instructions, see the Platform Guides.
Multiple Twins
If you have multiple Twins with different access requirements:
- Each Twin can have its own user list
- Users can have access to some Twins but not others
- Platform syncing can be configured per-Twin
This enables tiered access where users see different Twins based on their subscription level.
Questions? Contact support@steno.ai.