Knowledge Base
The Knowledge Base is where you upload and manage the content that shapes your Twin. Your Twin uses this content in two ways:
- What to say — The knowledge, expertise, and information your Twin draws from when answering questions
- How to say it — Your speaking patterns, tone, coaching style, and how you naturally respond to people
The more comprehensive your content library, the more your Twin will sound like you and know what you know. Upload podcasts, books, interviews, courses, FAQs, and more.
Content Scopes
This Twin
Files specific to this Twin only. Use this for content that’s unique to a particular Twin or tier.
Library
Shared files across all your Twins. Use this for reusable content like brand guidelines, FAQs, or core teachings that apply to multiple Twins.
Supported Content Types
| Type | Formats |
|---|---|
| Documents & Presentations | PDF, Word, PowerPoint, TXT, RTF, EPUB, Apple Pages & Keynote, plus 40+ additional formats |
| Images | JPG, PNG, GIF, BMP, SVG, TIFF, WebP |
| Spreadsheets | Excel, CSV, TSV, Apple Numbers, plus 30+ additional formats |
| Audio | MP3, WAV, M4A, AAC, FLAC, OGG |
| Video | MP4, MOV, AVI, MKV, WebM |
| Integrations | YouTube, Podcasts, Google Drive, Dropbox |
Uploading Content
Drag and drop files directly into the Knowledge Base, or click to open the file picker.
After upload, files are processed automatically. Processing time varies based on file size and type.
File Status
- Processing — File is being processed
- Complete — File is ready and available to your Twin
- Error — Something went wrong; try re-uploading
Folder Organization
Organize files into folders to keep your Knowledge Base structured. This is especially useful when managing large content libraries.
Search
Use search to find specific content across your uploaded files. This helps you verify that important information is available to your Twin.
Content Best Practices
Quality Over Quantity
Focus on high-quality, authoritative content that represents your best thinking. Well-organized materials with clear structure work best.
Content Organization
When uploading, organize by:
- Core Teachings — Fundamental concepts and frameworks
- Advanced Material — Specialized or advanced topics
- Practical Application — Examples, case studies, exercises
- FAQs — Common questions and answers
Keeping Content Updated
- Automatic syncing — Connect YouTube channels or podcast feeds for automatic updates
- Manual updates — Upload new files anytime through the dashboard
For YouTube and podcast content, new episodes are automatically ingested when published.
Questions? Contact support@steno.ai.