Access Tiers & Content Gating

You can create different access levels for your users, allowing you to offer tiered pricing or limit certain features based on subscription plans.

What Are Access Tiers?

Access tiers allow you to differentiate user experiences based on what they’ve purchased from you. Common examples:

Feature-Based Tiers:

Standard Package: Text chat only
Premium Package: Text chat + voice conversations

Content-Based Tiers:

Basic Package: AI trained on introductory content
Advanced Package: AI trained on advanced/exclusive content

How Access Tiers Work

We can configure your AI Twin to recognize different user levels based on the plan they purchased from you.

Technical Implementation

During setup, we work with you to configure authentication that identifies each user’s access level. The AI Twin then automatically adjusts available features or knowledge based on that level.

Example Flow:

User logs in through your membership platform
Your system passes their subscription tier to the AI Twin
AI Twin enables/disables features based on their tier
User experiences the appropriate level of access

Content Gating with Multiple Twins

Content gating is a frequently requested feature. For example, you might want to:

Offer a lower-priced version of your Twin trained only on some of your content
Offer a higher-priced version trained on all of your content
Create separate Twins for different courses or programs

How Multiple Twins Work

The way we handle content gating is by creating multiple AI Twins. To the user, they always feel like they’re chatting with the same Twin. But behind the scenes, we’re presenting them with the right Twin at the right time.

We do this because it’s the most certain way to ensure that your users can only talk to a Twin about the specific content that they should be able to talk to it about.

Shared Memory Across Twins

Yes, your Twins will share memory across tiers. So the moment a user upgrades or downgrades, the Twin they’re chatting with will switch, but the new Twin will retain all the memory from past conversations.

This creates a seamless experience where users don’t feel like they’re switching between different AIs.

Pricing for Multiple Twins

How Many Twins Are Included?

Starter Plan: 1 AI Twin
Growth Plan: 2 AI Twins
Scale Plan: 3+ AI Twins
Enterprise Plan: Custom number of AI Twins

Additional Twins

There is an additional fee to create more than 1 Twin. However, once launched, all of your Twins—whether you have 2 or 20—pull from the same monthly subscription plan for credit usage.

Common Access Tier Configurations

Configuration 1: Feature Gating

Free Tier:

Text chat only
Limited message history
Standard response time

Paid Tier:

Text chat + voice conversations
Full conversation history
Priority response time
Image recognition

Configuration 2: Content Gating

Basic Tier:

Twin trained on Course 1 content
Access to community features

Premium Tier:

Twin trained on Course 1 + Course 2 + Masterclass content
Access to community features
Priority support

Configuration 3: Hybrid Approach

Starter Plan:

Text chat only
Twin trained on foundational content

Pro Plan:

Text + voice
Twin trained on foundational + advanced content

VIP Plan:

Text + voice + priority support
Twin trained on all content including exclusive materials
Separate VIP Twin with specialized knowledge

Setting Up Access Tiers

Step 1: Define Your Tiers

During your onboarding call, work with our team to define:

How many tiers you want to offer
What features each tier includes
What content each tier has access to
Pricing strategy for each tier

Step 2: Content Organization

Organize your content by tier:

Tier 1 Content: Foundational materials
Tier 2 Content: Advanced materials
Tier 3 Content: Exclusive/VIP materials

Step 3: Authentication Setup

We’ll configure authentication to recognize user tiers. This can integrate with:

Your existing membership platform
Stripe subscriptions
Manual user lists
Platform-specific authentication (GoHighLevel, Kajabi, etc.)

Step 4: Testing

Before launch, test each tier to ensure:

Users see the appropriate features
Content boundaries are respected
Upgrades/downgrades work smoothly
Memory carries across tiers

Upgrade & Downgrade Handling

When a User Upgrades

Access to new features is granted immediately
Twin switches to the higher-tier version
All conversation history is retained
User experiences no disruption

When a User Downgrades

Access to premium features is removed
Twin switches to the lower-tier version
Conversation history is still retained
User can still access their chat history

Partner Deployment

Using Your AI Twin in a Partner’s Product

Using your AI Twin in a third-party partner’s product (“Partner Deployment”) or reselling/sublicensing access requires our prior written approval, which is granted at our discretion.

All usage in such a deployment must be routed through your account and is subject to specific conditions outlined in our Terms of Service.

Please contact us to discuss this if it’s part of your business plan.

Questions about access tiers or content gating? Contact support@steno.ai to discuss your specific needs.