Features & Capabilities
The Steno AI Twin platform provides a comprehensive suite of features designed to create engaging, personalized AI experiences for your customers.
Core Features
Custom AI Twin
A fully custom AI agent trained on your proprietary knowledge. Your AI Twin embodies your unique expertise, methodology, and voice.
Multimodality
Interact via real-time voice calls or text chat in a single, unified interface. Users can seamlessly switch between voice and text during the same conversation.
Image & Handwriting Recognition
The AI can read and interpret images uploaded by users, including handwritten notes, and convert them to text.
Memory & Personalization
The AI remembers past conversations with a user, allowing for context-aware, personalized interactions across sessions.
Proactive Guidance & Offers
The AI can suggest actions, products, or the next step in a sales or learning funnel based on the conversation, helping to convert interactions into tangible business outcomes.
Link & Resource Sharing
The AI can share relevant hyperlinks to videos, documents, or other resources directly within a conversation.
Analytics Dashboard
View usage metrics and conversation histories to understand audience engagement and optimize your AI’s performance.
Phone Call Integration
Your AI Twin can be integrated to handle incoming phone calls, providing voice-based customer service at scale.
Voice & Language
Voice Cloning
We create a high-fidelity digital clone of your voice for the AI to use.
Standard Clone: Requires two minutes of clean audio. Included in all plans.
Professional Clone: Requires one hour of audio to capture more expressiveness and emotion. Available on Scale plan and above.
If you don’t have a good audio sample, our team will help you create one.
Multilingual Support
The AI can converse in over 23 languages. Even if the AI is trained on English content with an English voice clone, it can speak in other languages like Mandarin, and vice versa.
Supported Languages:
Arabic, Chinese (Mandarin), Czech, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, and Vietnamese.
No Extra Language Fees: All supported languages are included in your subscription. The AI automatically detects the user’s language and responds accordingly.
AI Behavior & Knowledge
Knowledge Base Control
You decide the AI’s boundaries. During onboarding, we customize whether the AI is strictly constrained to your knowledge base or if it should be adaptive, allowing it to tap into a wider set of knowledge.
Handling Off-Topic Questions
If a user asks a question that is outside the knowledge base, the AI’s response is configured to your preference. It can state that it doesn’t have the information, or it can be configured to escalate the query to a human team member.
Hallucination Prevention
We use several methods to prevent the AI from hallucinating or giving bad answers. The primary method is constraining the AI to answer questions only based on your provided knowledge base, ensuring every answer has a verifiable source.
During onboarding, we also set strict guardrails to prevent the AI from discussing off-limit topics.
Deployment Options
Web/Mobile App
Embed the AI on your website via a simple script or access it via a direct standalone link. We can embed on most platforms including custom sites, WordPress, Squarespace, Webflow, and more.
Native Mobile App
We offer a full-service package to build, design, and launch a branded iOS and Android app for your AI Twin. Learn more about mobile app packages.
SDK Integration
Use our powerful SDK to embed your AI Twin directly into your existing applications, mobile apps, platforms, or devices with control over the look and feel.
For example, using the SDK, you could have your AI Twin join a Zoom call where multiple users could interact with it.
Upcoming Features
Interactive Video
This feature is currently in our development beta. We are working closely with select customers to test and refine it.
Product Roadmap
Our primary focus is on deepening the quality of the interaction by making AI voices more expressive, improving long-term memory, and enhancing the user experience.
Questions? Contact support@steno.ai.