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Legal & Terms

Understanding the legal framework of using Steno.ai helps ensure compliance and appropriate use of the platform.

Intellectual Property Ownership

What You Own

Your Original Content:

  • All training materials you provide (books, videos, podcasts, courses, etc.)
  • Your brand assets, logos, and trademarks
  • The resulting Output (conversations generated by your AI)

Your Data:

  • User conversation data
  • Analytics and usage data
  • User authentication information

What Steno.ai Owns

The Services:

  • The platform technology and infrastructure
  • Proprietary AI models and algorithms
  • Software, APIs, and SDKs
  • Underlying technology and intellectual property

Output Ownership Details

While you own the specific Output generated for you, there’s an important caveat:

Due to the nature of how large language models work, the Services may generate the same or similar output for other users. Your ownership of your Output does not prevent other users from receiving and using similar content generated by the AI.

Licensed Content Considerations

Third-Party Content

If you use third-party licensed content (like Insights Discovery, DiSC assessments, or other proprietary frameworks) for training your AI Twin:

Your Responsibility:

  • Ensure you have the rights to use this content in this manner
  • Review your licensing agreements to confirm AI training is permitted
  • Obtain additional permissions if necessary

Our Approach:

  • The AI can be trained to use generalized concepts
  • We can configure the AI to avoid specific trademarked language
  • We work with you to respect licensing boundaries

Example: If you’re certified in a specific methodology but don’t have rights to reproduce exact materials, we can train the AI on your personal interpretation and application of the concepts rather than verbatim licensed content.

Usage Restrictions

The service is for commercial business use only. Per our Terms of Service, customers may not:

Prohibited Activities

Reverse Engineering:

  • Do not attempt to reverse-engineer the platform
  • Do not extract or copy our proprietary models or algorithms
  • Do not attempt to recreate our technology

Malicious Activity:

  • Do not use the service to transmit spam or illegal content
  • Do not use the service for fraudulent purposes
  • Do not attempt to harm or exploit the platform

Competitive Use:

  • Do not use our service to build a competing AI platform
  • Do not resell or sublicense access without written approval (see Partner Deployment below)

Acceptable Use

The service is designed for:

  • Customer engagement and support
  • Educational and coaching applications
  • Sales and lead generation
  • Content delivery and knowledge sharing
  • Business automation within your organization

Partner Deployment & Reselling

What is Partner Deployment?

Partner Deployment refers to using your AI Twin in a third-party partner’s product or reselling/sublicensing access to your AI Twin.

Examples:

  • Embedding your AI Twin in a partner’s software platform
  • White-labeling access to your AI Twin for resale
  • Allowing a partner to offer your AI Twin to their customers

Approval Required

Partner Deployment requires our prior written approval, which is granted at our discretion.

All usage in such a deployment must:

  • Be routed through your account
  • Comply with our Terms of Service
  • Be subject to specific conditions we outline in writing

Why Approval is Required

This ensures:

  • Proper credit usage tracking
  • Brand protection for both parties
  • Compliance with our Terms of Service
  • Fair pricing for different use cases

Planning a partner deployment? Contact legal@steno.ai early in your planning process to discuss requirements and approval.

Liability & Responsibility

Customer Responsibility

As outlined in our Terms of Service, the customer is ultimately responsible for:

  • How the AI Twin is deployed and used
  • The Output it generates
  • Decisions or actions taken based on AI-generated content
  • Compliance with applicable laws and regulations
  • Appropriate disclosures to end users

What This Means: While our platform provides the technology and we work diligently to ensure the AI adheres to the provided knowledge base and safety guardrails, you are responsible for:

  • Reviewing and fine-tuning your AI’s responses before and after launch
  • Monitoring conversations for quality and appropriateness
  • Ensuring AI-generated advice complies with your industry regulations
  • Providing appropriate disclaimers to users

Steno.ai’s Responsibility

We are responsible for:

  • Providing a functional, reliable platform
  • Maintaining security and data protection
  • Training your AI based on the content you provide
  • Supporting you through technical issues
  • Upholding our commitments in the Terms of Service

Limitation of Liability

As is standard for SaaS platforms, our total liability under our Terms of Service is limited to the fees paid by the customer in the twelve (12) months preceding any claim.

This limitation protects both parties and is industry-standard for software services.

Industry-Specific Considerations

Healthcare

If you operate in healthcare:

  • We are not HIPAA-compliant
  • Consult legal advisors before using AI for health-related advice
  • Consider appropriate disclaimers for users
  • Do not use for diagnostic or treatment decisions without appropriate safeguards

Financial Services

If you provide financial advice or services:

  • Ensure AI disclaimers clarify it’s not licensed financial advice (if applicable)
  • Review compliance with SEC, FINRA, or equivalent regulations
  • Consider recording and monitoring requirements
  • Consult with compliance officers

If you’re a legal professional:

  • AI-generated content should not be considered legal advice without attorney review
  • Consider attorney-client privilege implications
  • Review bar association guidelines on AI use
  • Implement appropriate disclaimers

Education

If you use AI for educational purposes:

  • Ensure content accuracy and age-appropriateness
  • Consider student privacy laws (FERPA, COPPA)
  • Implement appropriate monitoring
  • Provide academic integrity guidelines

Regulatory Compliance

Your Obligations

You are responsible for ensuring your use of the AI Twin complies with:

  • Industry-specific regulations (healthcare, financial, legal, etc.)
  • Consumer protection laws
  • Privacy laws (GDPR, CCPA, etc.)
  • Advertising and marketing regulations
  • Professional licensing requirements

How We Support Compliance

We provide:

  • Secure, compliant infrastructure
  • Data Processing Agreements
  • Guardrail configuration options
  • Conversation logging for audit purposes
  • Technical controls to support your compliance needs

Warranties & Disclaimers

Service Warranties

We warrant that:

  • The Services will perform substantially as described
  • We have the right to provide the Services
  • The Services comply with applicable laws

Disclaimers

The Services are provided “as is” with respect to:

  • Specific outcomes or results
  • AI-generated content accuracy (you must review and verify)
  • Compatibility with all third-party platforms
  • Uninterrupted or error-free operation

Important: AI technology is probabilistic, not deterministic. While we implement safeguards and training to ensure accuracy, you must review and verify AI-generated content for your specific use case.

Terms of Service Changes

Notification

We will notify customers of material changes to our Terms of Service via:

  • Email to account administrators
  • Notice in the dashboard
  • Updated terms page with revision date

Your Options

If you disagree with updated terms:

  • You may terminate your agreement per the termination clauses
  • Continuing to use the Services constitutes acceptance of updated terms

Governing Law & Disputes

Jurisdiction

Our Terms of Service are governed by the laws of [State/Country - confirm with legal team].

Dispute Resolution

Disputes are resolved through:

  1. Good faith negotiations
  2. Mediation (if negotiations fail)
  3. Binding arbitration (per Terms of Service)

Legal Questions?

For questions about legal terms, licensing, or compliance, contact legal@steno.ai or consult with your own legal advisors.

Note: This documentation provides an overview and is not a substitute for the full Terms of Service. In case of conflict, the official Terms of Service govern.

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